Help Center

Accounts

Signing in, keeping your account secure, and managing your details.

Common questions

How do I reset my password?

Use the forgotten password link on the sign-in page and follow the email you receive.

Can I sign in with Google?

Yes, Google sign-in is supported alongside email and password.

How do I change my email address?

Update it in your account settings; you may be asked to confirm the new address.

Why can't I sign in?

Check that you are using the same method you signed up with, and that your email is confirmed. A password reset resolves most sign-in problems.

Can I delete my account?

Yes. Contact us from the email address on the account and we will remove the account and its data.

Do respondents need accounts?

No, only the person building forms needs an account.