Higher completion
Short forms with rating fields get finished on a phone in under a minute.
Form Types
Create a customer feedback form people finish
Most feedback forms fail because they are too long and ask questions the business cannot act on. A short, well-structured customer feedback form — one rating, one driver question and one open comment — gets far higher completion and gives you something you can actually change next week.
How to create a customer feedback form in Formblyt
Pick one metric
Choose a single headline question: overall satisfaction, NPS or an effort score. Do not ask all three.
Add one driver question
Ask what most affected the score, using a small set of options you can act on.
Leave room for words
One open comment field captures the reason behind the score better than five more rating scales.
Branch on low scores
Use conditional logic to ask detractors what went wrong and to offer a contact-me option.
Send it at the right moment
Share the link right after the interaction — via receipt QR code, email or a chat message.
Read the analytics weekly
Track average score and completion in the dashboard, and export comments for tagging.
What to include in a customer feedback form
These are the fields most support teams, product managers, restaurants, retailers and service businesses end up needing. Start with them, then cut anything you will not act on — shorter forms get finished.
- Overall satisfaction rating
- Net Promoter Score (0–10)
- What influenced your score most
- How easy was it to get what you needed
- Open comment: what could we do better
- Product, branch or agent reference
- Would you like a follow-up? (yes/no)
- Contact email (only if follow-up requested)
Not sure where to start? Describe your customer feedback form to the AI form generator and edit the draft it produces.
Benefits
Findable patterns
Structured driver questions make it obvious which issue keeps repeating.
Rescue unhappy customers
Conditional follow-up routes detractors straight to a contact request.
Measurable over time
The same question set month after month gives you a trend, not an anecdote.
Features
Rating and scale fields
Stars, numeric scales and NPS-style 0–10 questions out of the box.
Conditional follow-ups
Different questions for promoters and detractors.
QR code sharing
Print the QR on receipts, tables, packaging or invoices.
Response analytics
Completion rate, drop-off and per-question breakdowns in the dashboard.
Frequently asked questions
How long should a feedback form be?
Three to five questions. One rating, one driver question and one open comment covers most needs; every extra question measurably lowers completion.
Can I collect feedback anonymously?
Yes. Leave out identifying fields and only ask for an email when the respondent opts into a follow-up.
Can I see trends over time?
The analytics view shows response volume, completion rate and per-question breakdowns, and you can export the raw data to chart trends however you like.
Is the customer feedback form free to use?
Yes. You can build and publish a customer feedback form on the Formblyt free plan, within the free plan's monthly form and response limits. Paid plans raise those limits and unlock branding removal and advanced analytics.
Do respondents need an account?
No. Anyone with the link or QR code can complete the form in a browser. You can optionally require an email address if you need to identify each respondent.
Build your customer feedback form now
Start from a prompt or a template, edit the questions, and publish a shareable link in minutes. Built for support teams, product managers, restaurants, retailers and service businesses.