Every complaint is logged
Nothing depends on someone remembering a phone call.
Form Types
Create an online complaint form
Complaints handled over chat or phone leave no record and no accountability. A structured complaint form captures what happened, when, what evidence exists and what the person wants done — which is exactly the information a resolution needs.
How to create a complaint form in Formblyt
Categorise the complaint
A category field routes the complaint mentally before anyone reads the detail — product, service, staff conduct, billing.
Capture the incident precisely
Date, time, location and the people involved, as separate fields rather than one paragraph.
Allow evidence
Add an upload field for screenshots, receipts, photos or documents.
Ask for the desired outcome
Knowing whether they want a refund, an apology or an investigation shortens resolution dramatically.
Offer anonymity where appropriate
For grievance and whistleblowing forms, make contact fields optional and say so clearly.
Track to closure
Review submissions in the dashboard, export the log and record what was done.
What to include in a complaint form
These are the fields most customer service teams, HR, schools and public-facing organisations end up needing. Start with them, then cut anything you will not act on — shorter forms get finished.
- Complainant name (optional for anonymous)
- Contact email or phone
- Complaint category
- Date and time of the incident
- Location or channel
- People or department involved
- Description of what happened
- Evidence upload
- Previous reference number, if any
- Desired resolution
Not sure where to start? Describe your complaint form to the AI form generator and edit the draft it produces.
Benefits
Faster resolution
Complete details up front remove the two rounds of clarifying emails.
Evidence attached
Screenshots and receipts arrive with the complaint, not after it.
Auditable trail
Timestamped submissions and exports give you a defensible record.
Features
File and image uploads
Accept evidence in the formats people actually have.
Optional anonymity
Make identifying fields optional for grievance and whistleblowing use.
Conditional detail questions
Ask category-specific follow-ups without lengthening the form for everyone.
Exportable log
Download the complaint register for review meetings and reporting.
Frequently asked questions
Can complaints be anonymous?
Yes. Leave name and contact fields optional and state clearly on the form that anonymous submissions are accepted — though you cannot follow up on them.
Can people attach evidence?
Yes. An upload field accepts screenshots, photos, receipts and documents alongside the written description.
Can I acknowledge complaints automatically?
Show a confirmation message with your expected response time on submission. For an email acknowledgement, use the exported data with your existing helpdesk or mail tool.
Is the complaint form free to use?
Yes. You can build and publish a complaint form on the Formblyt free plan, within the free plan's monthly form and response limits. Paid plans raise those limits and unlock branding removal and advanced analytics.
Do respondents need an account?
No. Anyone with the link or QR code can complete the form in a browser. You can optionally require an email address if you need to identify each respondent.
Build your complaint form now
Start from a prompt or a template, edit the questions, and publish a shareable link in minutes. Built for customer service teams, HR, schools and public-facing organisations.